Privacy policy

Effective date: September 29, 2026

Information we collect

When you request service, we collect contact details, vehicle details, service location, service notes, and payment-related information needed to provide roadside assistance. We may also collect device and website usage information such as IP address, browser type, and cookies.

How we use information

We use this information to provide and dispatch roadside service, communicate job updates, process payments, prevent fraud, improve our services, and meet legal obligations.

Sharing

We share information only as needed with technicians, payment processors, mapping providers, communications providers, and service partners that help complete your request. We do not sell personal information. Mobile phone numbers and SMS consent records are not shared with third parties or affiliates for their marketing or promotional purposes.

SMS communications

If you voluntarily opt in on our service-request form, we may send automated text messages about your roadside request, including updates and arrival information. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out or HELP for help. Consent is not required to purchase roadside service.

Payments and location

Payments are processed by Stripe; CH Roadside does not store full card numbers. Location information is used to confirm coverage, dispatch service, and provide navigation to the requested location.

Security and retention

We use reasonable safeguards to protect information and retain it only as long as needed for service, operations, disputes, accounting, and legal requirements.

Your choices

You may request access, correction, or deletion of personal information where applicable by contacting chroadsideservice@gmail.com. Some information must be retained for legitimate business or legal reasons.